Customer Code
Customers count on us, which is why we developed this promise. We call it our customer code.
#1. Be a great communicator.
We promise to communicate clearly, regularly and in a way that works for you. Whether that’s email, phone, or in person, we’ll keep you in the loop throughout your projects, and if things change, we’ll never leave you hanging – you can expect a response to your messages within 24 hours.
#2. One size does not fit all.
If you wanted a cookie cutter solution, you could just buy a template and do it yourself – or hire a different agency. You came to us seeking flexibility and tailor-made solutions and that’s exactly what you’ll get. We’ll deliver marketing that makes sense to you and you alone.
#3. Speak my language.
CTAs, UVPs, SEOs? Who talks like that? Agencies that’s who! Remember, though – we’re not like other agencies. We won’t throw buzzwords around without explaining what they mean, and better yet, what they mean to you. We will not only communicate regularly, but also clearly and in a way that is relatable.
#4. Save the surprises for my birthday.
There’s nothing fun about being surprised during marketing projects, milestones, and deadlines. We will do what we say, when we say we’re going to do it. Not once, but every time. The only surprise you’ll ever experience is with the unexpected added values we like to throw into the mix.
#5. Spend my money like it's your own.
We know you don’t want to be billed for hours – what you want to pay for is results. We’ll put your best interests first and spend your marketing dollars wisely. We’ll only invest in tactics that support your strategies, and we’ll measure performance to ensure your marketing dollars are in the right places.
#6. Listen to my feedback and act on it.
If we don’t understand the problem, how can we solve it? We want you to tell us how you feel, provide us with feedback and think of us as a partner and teammate you can depend on and trust. That takes listening, and that’s why we promise to be all ears.
#7. Own your mistakes.
Everybody screws up sometimes, but if mistakes happen, we promise to own them. We will correct the situation as quickly as possible and learn from the mishap. And no matter when a mistake pops up, we will respect your time and be available to address it. That’s what accountability is all about.
#8. Working together should be fun AND deliver results.
Having a fun experience while working together is important, but not at the expense of marketing that doesn’t deliver. Balance is key. We promise to keep it fresh, fun, and flexible, and not only deliver great ideas, but also a great experience.
#9. Stay in touch.
Marketing is an ongoing venture and partnerships made along the way should last. We don’t build your website then wave goodbye. You don’t have to worry about us disappearing when the job is done. We will continue to be available and to share ideas that will help you grow. We’re just not the love ‘em and leave ’em type. We’ll check in regularly, even if it’s just to say “hi.”
#10. Do what it takes.
Nobody wants to settle for something they don’t like. If you don’t feel the work we do meets your expectations, we’ll go back at it to find a solution that works, and makes you happy – our logo is a smiley face, after all!